Browsing our site
For each visitor to vimessentials.com, our web server records only your domain name, but not the email address. We also collect aggregate information on what pages you visit. This information is used to improve the content of our Web site. Shopping cart contents are anonymous until an actual order is placed.
Your Email address
We collect the email addresses of those of you who communicate with us via email, place orders via our website, or who provide us with email addresses in any other communications.
We do not sell, rent, or loan customer email addresses to any other party.
Your email address will be used to send your order and shipping confirmations, and for relevant correspondence regarding your order. We may also send you occasional email notices relating to our products or services. If you do not want to receive email from us in the future, please let us know by sending email to us at firstname.lastname@example.org or by calling us at 877-VIM-4423.
Your postal address
If you supply us with your postal address you may receive occasional catalogs or mailings from us with information on products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending email to us at email@example.com or by calling us at 877-VIM-4423.
Changing your email or postal address information
You may change your email information or your postal address information by updating your online account information, sending email to us at firstname.lastname@example.org or by calling us at 877-VIM-4423.
Web site security
We have taken many steps to ensure the security of your transaction. The data you send is strongly encrypted, using 256 bit SSL technology, the industry standard security protocol that Vim Essentials uses to communicate with secure browsers like Netscape and Internet Explorer. You can confirm that you are in a secure area by looking for the closed padlock symbol on your browser and the https:// heading before the domain name.
We guarantee that it is 100% safe to shop on our website.
The entire contents of this website, including images and text, are protected under U.S. and international copyright law. With the exception of fair use by our customers, it is unlawful to copy or reproduce any of the content of this website. Unauthorized commercial use of text or images from this website is specifically not permitted and is illegal.
You are welcome to submit suggestions, comments, or photographs. If you submit content you grant Vimessentials.com a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, publish and distribute in any media. The name that is used when submitting such content may also be used. You represent and warrant that the content you provide is accurate, and that you hold rights to such content.
In use of gift messages and e-mailing a page to a friend, contents cannot be obscene, threatening, defamatory, invasive of privacy, contain viruses, commercial solicitation, chain letter, mass mailing or any form of "spam."
When registering for an account, you will have a password and the option to save credit card information. You are responsible for maintaining the confidentiality of your password, and are fully responsible for all activities that occur under your password or account.
Some information on the web site may contain typographical errors or other inaccuracies, be incomplete or not up-to-date. Some of this information may relate to product description, price or availability.
We appreciate customer feedback if you find an error on the site. We will correct mistakes with or without notice. We apologize, in advance, for any inconvenience caused.
Third Party Links
Feedback from You
We have taken great measures to ensure that your visit to vimessentials.com is an excellent one and that your privacy is constantly respected. If you have any questions, comments, or concerns about our privacy practices, please contact us by email at email@example.com.
Methods of Payment
We accept Visa, MasterCard, American Express and Discover Card for on-line purchases. Personal checks may be used for orders that are mailed to us. We're sorry we do not accept COD orders.
Billing Address and Delays in Shipping
We will verify the name and billing address on your order matches the name and address on the credit card account you've provided for payment of your order. If they do not match, your order will be delayed so that we may contact you in an effort to receive the correct information. We may also contact you to verify your approval of a shipping address that is different than the billing address.
When your account includes an e-mail address, you will receive an e-mail confirmation of your order when it is processed and another confirmation when it is shipped (including the tracking number).
PO Box address for shipping
Many orders can be shipped through the US Postal Service to a PO Box address. However, some of our larger and heavier items cannot be mailed to a PO Box. If you've provided a PO Box address and we are unable to accommodate your request, we will notify you by phone or e-mail.
We are certainly happy to ship products to APO/FPO addresses. There are package size restrictions and may be additional charges for our larger and heavier items. If you place an order to an APO/FPO address that requires additional shipping and handling charges we will send you an e-mail for your approval of the shipping charges. In our experience, larger packages shipping to APO/FPO addresses can take 6-8 weeks for delivery.
Backorders and expected shipping dates
We do not accept backorders.
Returns and Exchanges
Please be aware that all sales are final and are not subject to return. So please be sure of your purchase prior to completing your order. If your package arrives damaged or if you receive an incorrect item your claim must be received within 5 days from the date you receive your order.
Gifts may be exchanged within 5 days of the day the package was received (as long as the items are unused). If you are returning a package please use an insured and pre-paid method (we recommend UPS or FEDEX). Include your packing slip (or a note with your invoice number) and your reason for return.
Sorry, shipping and handling fees are not refundable on returns.
NO CASH REFUNDS
UPS Standard Ground, Next Day Air, Next Day Air Saver, Saturday Delivery, 2nd Day Air, 3 Day Select and Worldwide services are available during your checkout. Orders shipped by Next Day Air, Next Day Air Saver, 2nd Day Air, 3 Day Select will be shipped on the same day, if the order is placed by 10:00 am Eastern Time. Orders placed after 10:00 am Eastern Time will ship the following day. Please see the online UPS Zone Map provided during checkout to determine the transit time from Connecticut. Saturday Delivery is only available when using UPS Next Day Air on orders that ship on Friday. This service costs $13 per box in addition to the UPS Next Day Air shipping fee. UPS now offers ground service to Alaska, Hawaii and Puerto Rico.
We regret any inconvenience, but we are not able to ship utilizing Customer UPS shipping accounts. We do not ship via USPS or any other carrier unless deemed necessary by us.
We are not able to ship C.O.D. We cannot ship to post office boxes, to APO/FPO addresses, or via postal services within the US or international addresses. If you need to receive your shipment to via a postal service such as USPS, we welcome you have your order shipped to a friend or relative who can then forward it on to you.
All orders require your signature upon package delivery. Customers are responsible for reimbursing us for any shipping and handling charges that are incurred if a package is returned because no one was available to accept it. We cannot honor special requests to have UPS leave your package without requiring a signature. If this may pose a problem, please use a shipping address where someone will be available to receive the package for you.
International Customers & Brokerage/Customs Fees:
UPS Canada Standard is the standard method used for most Canadian deliveries. Some locations within Canada require us to use UPS Worldwide Express. All other orders are shipped via UPS Worldwide Express. International customers are responsible for any and all customs duties, taxes and brokerage fees that the package may incur. We are not able to determine the amount of these fees before shipping to you. UPS will not deliver your order unless these fees are paid in full. Any order returned to us due to non-payment of brokerage and customs fees will be subject to our cancellation fee and the return shipping fee.
The shipping address must match the billing address for international orders.
A $2.50 base handling fee is applied to all non-expedited UPS orders. The base handling fee includes processing and handling for the first two boxes for your order. For larger orders, $2 will be charged for each additional box required to safely ship your order regardless of UPS shipping method. Handling fees may be higher on exceptionally large orders. Palletized orders incur a pallet charge of $15 per pallet. An additional $2.50 handling fee is charged if a change is made to an order that is scheduled to ship on the date that the change is requested.
Please note that applicable expedited processing fees are added to the base handling fee.